Any product(s) damaged in shipping (when ordered from Dust Crusher direct) or defective product(s) must be returned directly to Becarac in the original box or adequate cardboard packaging, freight prepaid. The Return Authorization Number (RMA#) must be included with the product.
Submit a warranty claim by completing our Warranty Request Form below or by contacting us at firstname.lastname@example.org All Dust Crusher products carry 12 month warranty against defects in material and workmanship. This warranty applies to only the original owner and is void if the product is used commercially, structurally altered, or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.
HOW TO SETUP A REFUND/EXCHANGE
Submit a refund/exchange request by completing our Warranty Request Form below or by contacting us Only new, unused products purchased from Becarac directly are eligible for refund. If your refund is approved, you will be supplied with a Return Material Authorization number (RMA#) to return your product. Return shipping costs are at your expense and non-refundable. Ship your return product (please include the RMA# you are provided) to: Becarac Attention: Returns 5830 Manchester Bridge Dr, Orlando FL 32829 We recommend keeping a copy of your tracking number for your records. Once the return is received at our warehouse, please allow 7-15 business days for us to process your refund or to ship out your exchange product. A Becarac rep will gather more information about your return and determine whether or not the damage is covered by your warranty. If approved, we will validate your request and then contact you to discuss return procedures. You will be given a Return Material Authorization number (RMA#) and a prepaid FedEx label to return your product. Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,